As a manager, you know that positive feedback is supposed to be specific rather than general.?? But it is also
Specific feedback involves a two-step process.? Step 1, you tell employees what they did.? Step 2, you tell employees that you like what they did (thanks, keep up the good work, etc.).? For example, "You always let customers know approximately how long it will take to solve their computer problems as well as where you are in the process.? Thanks!"
Meaningful feedback involves a three-step process.? Step 1, you tell employees what they did.? Step 2, you tell employees the positive impact of what they did.? Step 3, you tell employees that you like what they did (thanks, keep up the good work, etc.).? For example, "You always let customers know approximately how Patrice Bergeron nhl hockey jerseys long it will take to solve their computer problems as well Patrice Bergeron nhl hockey jerseys as where you are in the process.? Because of this, they rarely complain about delays.? Thanks!"
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